Trustpilot
FAQs

Frequently asked questions

If you have any questions our team are always happy to help, just fill in this handy form or ring us on 01772 901507. We have put a summary of the most commonly asked questions together, so hopefully we already have the answer you are looking for.

Popular questions

  • Do I have to have removable covers to order from Cover My Furniture?
  • Why should I order from Cover My Furniture?
  • What if my current covers don’t fit?
  • What brands can you cover?
  • What do you do with my old covers?

Fabrics

  • How do I choose the fabric for me?
  • Are your fabrics washable?
  • Can I order large size samples?
  • What is Aquaclean?
  • There isn’t anything in the range I like.

Furniture Styles and Brands

  • What brands can you cover?
  • Can you cover conservatory furniture?
  • What about corner sofas?
  • What about dining chair covers?

Orders

  • How do I place an order?
  • How do I know the size of my sofa?
  • How do I take the photos you need?
  • How do I upload the photos of my furniture?
  • How do I measure my furniture?
  • What forms of payment do you take?
  • Can I track my order?
  • I’ve placed my order and want to change it.
  • You couldn’t copy my covers, how long will my refund take?
  • The order I’ve received isn’t what I was expecting.
  • How do I fit my covers?
  • My new foams feel very firm.
  • Can I have my covers contrast piped?

Delivery

  • How long will my covers take to arrive?
  • Can I change where I want my order sent to?
  • Do you ship worldwide?
  • Will I be charged customs charges and how much will these be?
  • My order has been dispatched but hasn’t arrived?

Returns

  • What is your returns policy?

Guarantee

  • How do I care for my covers?
  • How long is the guarantee for?