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Privacy policy

1. Introduction

When it comes to your privacy, Plumbs Ltd trading as Cover My Furniture (“we”, “us”) are committed to safeguarding our customers and suppliers whilst providing a personalised and valuable service. This Privacy Notice, in line with the new General Data Protection Regulation (GDPR) 2018, describes who we are, how we obtain and use personal data, why we are allowed to do so by law, who has access to your personal data and what your rights are.

2. About Us

We are Plumbs Limited trading as Cover My Furniture, a private limited company incorporated in (and subject to the laws of) England and Wales with registration number 1113238. Our registered address is at Brookhouse Mill, Old Lancaster Lane, Preston PR1 7PZ.

We take your privacy seriously and use your personal data as further explained in this Privacy Notice. We are the “controller” of the personal data you provide to us.

3. What personal data we collect and why

All personal information that we collect about you will be used and protected by us in accordance with applicable data protection legislation and this Privacy Notice.

We collect the following personal data from you:

We also obtain information about you from other sources:

How we use your personal data

Communication is key to giving our customers a quality service and we use your personal data for the following purposes:

Legal grounds for processing

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law and we rely on a number of different grounds for the processing we carry out. These are as follows:

Consent

In certain circumstances, we process your personal data after obtaining your consent to do so for the purposes of:

Performance of a contract

It is necessary for us to process your basic contact details, payment details and information for the performance of the contract between us

If you choose not to give some or all of the aforementioned information to us, this may affect our ability to provide our products and services to you.

Necessary for the purposes of our legitimate business interests or those of a third party

It is sometimes necessary to collect and use your personal data for the purposes of our legitimate interests as a business, which are to:

Please note that where we wish to rely on this legal ground for processing, we are required by data protection law to consider whether our legitimate interests are overridden by your interests or your fundamental rights and freedoms. We may continue to process your personal data on the basis of our legitimate interests only if we determine that your interests, rights and freedoms are not overridden by our legitimate interests.

We have considered these matters and on balance, we consider that the benefits described above are not outweighed by your interests or your fundamental rights and freedoms.

Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected we will not process your personal data unless there is another legal ground for us to do so (either that we have obtained your consent to the processing or it is necessary for us to perform our contract with you or to comply with our legal obligations).

6. Who we share your personal data with

We may provide your personal data to:

7. How long we keep your personal data for

We retain your personal data for no longer than is necessary for the purpose(s) for which it was provided or legitimate business interest. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:

8. Your rights

You have the following rights regarding your personal data:

Rights

What does this mean?

1. Right to be informed

You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this Privacy Notice.

2. Right of access

You have the right to obtain access to your personal data (if we are processing it) and certain other information (similar to that provided in this Privacy Notice). This is so you are aware and can check that we are using your personal data in accordance with data protection law. Details of how to contact us are shown below under How to contact us.

3. Right to rectification

You are entitled to have your personal data corrected if it is inaccurate or incomplete.

4. Right to erasure

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

5. Right to restrict processing

You have the right to ‘block’ or suppress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further. We keep lists of people who have asked for further use of their personal data to be ‘blocked’ to make sure the restriction is respected in future.

6. Right to data portability

You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.

7. Right to object to processing

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including in each case any related profiling).

8. Right to withdraw consent to processing

If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful).

9. Right to make a complaint to the data protection authorities

You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply with data protection law.

For more information about your rights or if you would like to exercise any of your rights, you are welcome to contact us at the contact details set out below under How you can contact us..

9. How to contact us

If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, you may contact us by;

All data protection queries will be responded to in writing within 28 days. If you’re not satisfied with our response to any enquiry or complaint or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) by:

10. Trusted Business Partners

This Privacy Notice, in line with the new General Data Protection Regulation (GDPR) 2018, extends itself to certain trusted business partners based on their legal business status. The personal data we process and store will include name, email address, postal address, telephone number and bank details so that we can fulfil our contractual agreements.

11. Links to other websites

Our website contains hyperlinks to websites owned and operated by third parties. This Privacy Notice does not apply to those other websites. We encourage you to read the privacy statements on the other websites you visit, as they will govern the use of any personal data you provide when visiting those websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

12. Changes to this Privacy Policy

This Privacy Notice was last updated on 22 May 2018.

This Privacy Notice may be updated from time to time so you may wish to check it each time you provide personal data to us. We won’t alert you to minor changes, but if there are any major changes we will let you know and where appropriate ask for your consent.