Website Terms of Use


What’s in these terms?

These terms tell you the rules for using our websites and (our sites).

Who we are and how to contact us

Our sites are operated by Plumbs Limited (“We”). We are registered in England and Wales under company number 01113238 and have our registered office at Brookhouse Mill, Old Lancaster Lane, Preston, Lancashire. Our VAT number is 154552174.

How to contact us

Please email or telephone customer services on 01772 501907.

By using our site you accept these terms

By using our site(s), you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site(s).

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

If you purchase goods from us or our site(s) (as applicable), our Terms and Conditions of supply will apply to the sale.

Click here to view these Terms and Conditions.

We may make changes to these terms

We change these terms from time to time. Every time you wish to use our site(s), you should check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site(s)

We may update and change our site from time to time to reflect changes to our products, brands our users’ needs and our business needs and priorities.

We may suspend or withdraw our site(s)

Our site(s) are made available free of charge.

We do not guarantee that our site(s), or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site(s) for business and operational reasons.

You are also responsible for ensuring that all persons who access our site(s) through your internet connection are aware of these terms of use and any other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights.

Our site(s) are primarily directed to users in United Kingdom. We do not represent that content available on or through our site(s) is available in other locations or appropriate for use there.

You must keep your account details safe

If you choose, or we provide you with a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to anyone else or store in such a way so that it could be discovered by someone else.

We may disable any credentials you use to access certain areas of our site(s), whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows any password for our site(s) that you have generated or been given, you must promptly notify us at [].

The material on our site(s) and how you may use it

We are the owner or the licensee of all intellectual property rights in our site(s), and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site(s) for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site(s) for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site(s) will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site(s) is provided for general information only. It is not intended to amount to advice you should rely on and you should not take any action or refrain from taking any action on the basis of it.

Although we make reasonable efforts to update the information on our site(s), we make no representations, warranties or guarantees, whether express or implied, that the content on our site(s) is accurate, complete or up to date.

We are not responsible for websites we link to

Our site(s) contains links to other sites and resources provided by third parties. You should not interpreted the presence of these links as an approval from us of those linked websites or information you may obtain from them.

We have no control over the contents of these sites and resources.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

If you are a business user:

If you are a consumer user:

Uploading content to our site

When you upload content to our site(s) or to any portal we provide you with details of, you grant us a perpetual, worldwide, non-exclusive, royalty free, transferable licence to use, reproduce, distribute, prepare derivative works of and display such content to provide our services and promote our site and services in any media.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site(s) will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site(s) and you should ensure you use appropriate virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site(s)

You may link to our home page only, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site(s) in any website that is not owned by you.

You must not frame our site(s) on any other site.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site(s) other than that set out above, please contact

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.